Our Shipping Policy
We offer free shipping on certain US orders. JillBags.com ships to any street address in the United States, excluding Alaska and Hawaii. We ship orders via United States Postal Service. JillBags.com also ship to PO Boxes or APO addresses.
Returns and Refund policy
We offer returns on all of the products we sell. If you are unhappy with your order for any reason, you may send it back. All items must be returned within 15 days from shipment in new, unused condition, with no signs of use or wear. All returns must include the item(s), return label and packing slip. If any of these items are missing, processing time will be severely delayed.
Handbags, jewelry sets, and fashion accessories must be returned in the same condition they were sent to you, with all original pieces included. Items are unwashed and unworn. We cannot accept partial or broken jewelry sets, handbags, or fashion accessories for return or exchange. Please note that final sale merchandise cannot be returned or exchanged. JillBags.com reserves the right to reject (and not return) items that do not adhere to this return policy.
- We want you to be happy with your purchase. If for any reason you are unhappy, please contact firstname.lastname@example.org
- You may return any product within 15 days of delivery, we offer three return options 1) Return for JillBags.com store credit ; 2) Return for a refund in the original form of payment minus a $5.95 restocking fee per item or 3) Exchange for the same item in a different size (if available)
- You can initiate a return on items from your Orders History page. Just click “Return Item” next to the item you wish to send back, you will receive a prepaid return label, print and affix it to your original packaging.
Please allow 7-14 business days from the return ship date for your return to be processed and credited. Returns for a refund can only be made to the original form of payment minus a $5.95 restocking fee per item*. Due to varying bank policies, please allow 1-2 billing cycles for the credit to appear on your statement.
Gift card purchases are not eligible for refund. Gift card purchases can only be returned for an exchange or store credit.
*Please note that any store credit used to pay for an order will be returned as store credit and will not be eligible for refund to credit card. Also note that a store credit will be issued if the credit card used to purchase an item is no longer on file or expired by the time a return is received and processed.